• For customer service call 1660-01-66-666
    Email : customer.service@sagarmathainsurance.com.np

Citizen Charter

The concept of Citizen’s Charter is to bring about transparency, accountability and responsiveness by the service provider to its service seekers and customers. A Citizens’ Charter basically outlines what to expect and how to act. It standardizes process of services delivery with full information by adopting a stakeholder approach. Thus, it is to inform and empower citizens or the customers when dealing with the company, and to improve the level of services.

At Sagarmatha Insurance, we are committed to delivering prompt and efficient services to all our customers. We highly value their interest, trust and time given to us, which thrust us to ensure that we commit and meet their expectations in a best possible manner. Here we present a

Company Establishment: Sagarmatha Insurance Co. Ltd was established 2051 B.S. under the Revised Company Act 2063 B.S. and in accordance with Insurance & Regulations Act 1992 B.S.

Promoters:  The Company is promoted by the prominent entrepreneurs and leading industrial groups. It is the first foreign Joint-Venture General Insurance Company in Nepal(partner with Ceylinco Insurance PLC of Sri Lanka).

Services & Policy: Our services and policies covers insurance against all that fall under the provision and directives of Beema Samiti, the regulatory body in Nepal.
Documents Required: Dully filled-up Proposal Form, KYC Form, Photos, and certificates/documents (Citizenship, Passport, PAN, Vehicle Registration, Blue Book, Letter of Credit, Invoice & Bills, etc.) as relevant to the type of policy.
Vehicle Insurance:  Vehicle Registration Booklet (Blue Book), renewal notice issued from previous insurance company (if any).
Marine Insurance: Letter of Credit (L/C), Invoice, Proforma Invoice.
Constructor’s All Risk: Contract Document, Bill of Quantity (BOQ).
Travel Medical Insurance: Copy of Passport.
Other Insurance: As required by the company.
Service Fees:  As per defined directives of the regulatory body for both new and renewed policy.
Insurance Period:  Generally, the insurance is covered for a period of 1 year but it may vary in some cases as defined by the policy.
Insurance Processing Time:  Usually 1 working day after receiving the complete documents.
Renewal Notice:  A notice of renewal is given well in advance (4 weeks head of the ending of the insurance period).
Where to Claim: Toll free No. 1660-01-66-666 or Claim Department of the company’s head office or any branch offices. Or Email at claims@sagarmathainsurance.com.np/customer.service@sagarmathainsurance.com.np

Claim Procedure:
1. Contact the Toll Free No. Claim Department at Head Office or the nearest branch office (inform and submit written application) and get necessary support or guidelines.
2. Fill-up the standardized Claim Form.
3. Deputation of surveyor for assessment of the loss/damage.
4. Submit all necessary documents (driving license, registration certificate, blue book, bills, invoice, policy papers, etc.) as relevant to the case and policy coverage.
5. Include original Police report in the list of documents.
6. Make estimate copy of the loss/damage
7. Collection of surveyor’s evaluation report with supporting pictures, papers and documents.
8. Completion of the formalities.
9. Collection of cheque after the voucher is verified and signed.

Processing Time of Claims: We strive to settle the claims as soon as possible after verifying the case and circumstances of loss/damage. It takes about 35 days at most from the receipt of the surveyor’s report but it may vary if there is need to produce additional documents in support of the claim statement.
Quarterly Account Report: As supervised by Beema Samiti and Nepal Security Board, Quarterly Account Report is published on National Daily Magazine, tri-monthly.
Where to put your grievances: If there occurs any inconvenience to you because of our system and Technical Issues, kindly contact our Customer Services Department or Assistant General Manager for necessary action and correction.

Corporate Office

"Surakshan" Bhawan, Bhagawati Marg, Naxal

Phone: 4412367

Fax: 977-1-4412378

P.O. Box: 12211, Kathmandu Nepal

Email: info@sagarmathainsurance.com.np

Web: www.sagarmathainsurance.com.np

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Last Updated Date: 17 May 2017

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